At Elian we want you to be satisfied with the product you received from us! For this reason, all orders can be returned for any reason!
RETURN PROCEDURE & POLICY THAT OUR COMPANY USE
1. CONDITIONS OF RETURN
By purchasing from Eliantree.com you have the right to return the product within 14 working days from the day of issuance of the purchase receipt and to request a replacement of the product or refund.
Returned products must be in their original condition (not used), have the tab on them and the packaging must not have been damaged. All accompanying documents or accessories must be returned with the product (eg Retail receipt, packaging materials). Without the sales document, it is impossible to change any product or refund
1. MONEY RETURN
In case you do not want to replace the returned product with another one, you can request a partial or full refund. In the communication between us, you will tell us the reason for the return as well as the IBAN, the bank, and the name of the beneficiary. Once the product arrives at our warehouse and is checked to be in its original condition, we will deposit the refund amount to the account you have given us within 14 working days from the day of receipt of your data. Any bank charges-reservations that arise are borne exclusively by the customer, in respect of the bank itself.