PERSONAL DATA AND PRIVACY PROTECTION (GDPR)
By visiting the online store eliantree.com or using material from it, you accept the following terms. Please note that you are not allowed to use the online store if you do not accept the following terms:
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
1. CONFIDENTIALITY & PERSONAL DATA PROTECTION
In the online store Eliantree.com we consider extremely important the protection of the personal data of those who visit our online store. That is why we have taken the necessary steps to comply with all the rules for the protection of personal data worldwide. Please read this Statement carefully before using the services of our website. When you provide us with personal data or when we collect personal data concerning you, we always use it in accordance with this Policy. If you do not agree, you should leave our site and make no use of our services and content.
2. WHAT IS “PERSONAL DATA”
Personal data is information that identifies you, such as name, email address, home address, mobile phone number, usernames and shopping habits, user-generated content, financial information, and social security information. They may also include unique numeric IDs such as your computer’s IP address as well as cookies.
When you visit our site, information about your device is automatically collected regarding your browser, your IP address, your physical address, your time zone, as well as some of the cookies that are installed on your device. In addition, as you browse, we collect information about which pages or products you visit, what other sites or search terms have taken you to ours, as well as information about your time spent on each of our pages. You have the right to disable cookies which you can specify through your browser settings. However, disabling them may not allow you to use certain parts of our site. We refer to this automatically collected information as “Device Information”.
We collect Device Information with the help of the following media:
– “Cookies”. These are data files that are installed on your device or computer and often use an anonymous user ID. For more information about cookies, visit https://en.wikipedia.org/wiki/HTTP_cookie
– “Logfiles”. These are files that record the actions that take place on the site and collect data such as IP address, browser type, Internet Service Provider, login / logout pages and timestamps.
– “Web beacons,” “tags” and “pixels”. These are also electronic files that are used to record your browsing on the site.
We also collect information about products that are added to the cart or purchased.
These cookies are necessary for the proper operation of our online store. They allow you to navigate the Website and enjoy its functions. These cookies remain on your computer for a long time (persistent 1 day to 1 year)
Examples: PHP application cookie, PHP session cookie, frontend_cid, session_id, frontend, popup_newsletter
These cookies are used to measure performance and improve functionality, recording anonymous data for the use of the online store. These cookies remain on your computer during a session (session) but for a long time (persistent)
Examples: Ga, Gat, utm, utma, utmc, zlcmid, atuvs
3. Social media
With social networking cookies, you can connect to your social networks (eg Facebook – Twitter – YouTube – Instagram) and share content from our site. Advertising cookies (third parties) collect information that contributes to better personalization of ads. These cookies remain on your computer during a session (session) but for a long time (persistent)
How do we collect or receive your data?
The online store Eliantree.com does not collect your personal data during your browsing of the website unless you have provided it for a specific purpose. For example, when you choose to receive our informative e-mail, when you create a member account, when you make purchases through our online store then we collect your name, surname, postal address, gender, telephone, e-mail address, payment information ( CANNOT be collected by us under any circumstances (credit or debit card number), when you participate in competitions and if you have given your consent for their processing. Your address and telephone number are used by the courier companies (as our exclusive partners) Speedex SA. or ACS SA in order to deliver your order faster and in case of non-delivery for consultation with you.
We can also collect them using cookies which we use to analyze the traffic of our website. No further processing, promotion, or exchange of this data takes place.
We need the information needed for your best shopping experience (immediate delivery of products you ordered, secure payment of your order, and personalized service based on your needs).
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information we collect to fulfill the order delivery contract that is concluded upon completion of the order by you. This has to do with the pricing and shipping of products you have purchased, returned, or changed (Payment Management, Shipping Forwarding, Pricing, and intermediate email notifications and where possible, SMS or Viber quote messages).
In addition, we use the Order Information for the following purposes:
Communication between us regarding your orders.
· If you choose it offers via SMS or Viber up to 1 time per month.
· Check payment options for electronic payment security
A reminder of completed or incomplete orders via email.
If you have given your consent, we use the Order Information to offer you information or personalized ads, related to products that interest you.
We use the Device Information to confirm the security of electronic transactions (IP check) and in general in order to improve and develop our online store. (For example, by collecting statistics with your browsing we can understand what our visitors like best and what least. This can help us better structure our promotions.
Woocommerce It is the online platform that ensures the operation of our online store as well as the management of your orders. You can find out exactly how WooCommerce handles your personal information here: https://woocommerce.com/terms-conditions/#
Google Analytics. It is an online platform of Google that helps us to collect information about the way and the time that our customers browse the site in order to make changes and improvements to our pages. It also helps us to understand if there are glitches on various pages and to be able to correct them. Google Analytics cookies are performance analysis/logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies inform us about how many users visit our website as well as about how visitors navigate to its various locations. They are anonymous information and do not contain personal data.
You can find out more about how Google handles your personal information here: https://policies.google.com/privacy?hl=en
You may not allow Google Analytics to manage your data here: https://tools.google.com/dlpage/gaoptout
In addition, third party social networks (eg Facebook, Instagram, etc.) can place cookies on your device if you choose to share material from our site.
Mailchimp. This is the company we use to contact you via email. We use the Order Information to remind you of any failed ordering attempts and confirmation emails. Also, if you have consented, we use your Personal Information to offer you personalized product proposals and offers related to those for which you have expressed interest.
As mentioned above, we use Personal Information so that we can offer you targeted ads or commercials that we think will interest you. These can be presented to you on social media (Facebook, Instagram) or the Google ad network.
For more information on how targeted ads work, visit the Network Advertising Initiative here: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can stop our targeted ads for different networks at any time by following the links below:
· FACEBOOK – https://www.facebook.com/settings/?tab=ads
For some platforms, you can stop targeted advertising by visiting the page: Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/
Browser selection: Opt-Out
Note that the collection of information does not change in any way even if your browser transmits a “Do Not Track” request.
It is important to be able to control your personal data.
You have the right to information
You have the right to receive clear, transparent, and comprehensible information about how we use your personal data, as well as about your rights.
You have the right of access
You have the right to access the personal data we hold about you (subject to certain restrictions). We may charge a reasonable fee that takes into account the administrative costs involved in providing this information.
You have the right to correct / edit
You have the right to request the correction of your personal data if it is incorrect or out of date and/or to complete it if it is not complete.
You have the right to delete
In some cases, you have the right to request the deletion of your personal data. Please note that this is not an absolute right, as we may have legal, commercial, or tax reasons to keep your personal data.
· You have the right to object to direct marketing, including profiling
You can unsubscribe at any time or refuse to receive instant promotional notifications. It is easier to do this by clicking on the “Unsubscribe” link in any email or notification we send you. Alternatively, you can contact us using the contact details below. If you wish to refuse profile training, contact us.
· You have the right to withdraw consent for the processing of data performed on the basis of consent at any time
You may revoke your consent to the processing of your data by us when such processing is based on your consent. Revocation of consent does not affect the legality of the processing carried out on the basis of consent prior to its revocation.
· You have the right to object to processing based on legitimate interests
You may object to the processing of your data at any time where such processing is based on legitimate interest.
You have the right to file a complaint to a supervisory authority
You have the right to contact the data protection authority regarding the data protection practices of https://www.eliantree.com/
You have the right to data portability
You have the right to move, copy or transfer data from our database to another. This only applies to the data you have provided and the processing is based on a contract or your consent and that processing is done by automated means.
You have the right to restrict processing
This right means that the processing of your data by us is subject to restrictions and therefore we may store it but we may not use or process it further. This applies in the limited cases set out in the General Data Protection Regulation, which are as follows:
· The accuracy of the personal data is challenged by the data subject (ie, by you) for a period of time enabling the data controller to verify the accuracy of the personal data
· The processing is illegal and the data subject (ie, you) opposes the deletion of personal data and instead requests that their use be restricted,
· The data controller (ie the online store Eliantree.com) no longer needs the personal data for the purposes of the processing, but are required by the data subject to establish, exercise, or support legal claims
· The data subject (ie, you) has objected to the processing based on the legitimate interests of the data controller pending verification of whether the legitimate reasons put forward by the data controller outweigh those of the data subject.
* To process your requests, we may ask for confirmation of your identity.
By completing an order in our online store, or leaving the process unfinished, we can keep your Personal Information on a secure server, until you request our partial or complete deletion.